SERVICES
Home / Services
Our services
We help businesses attract and retain new customers, we act as a one-stop shop for all your communication service, one supplier, great service and one bill.
Telephony is a fundamental business tool. Choosing the right provider and solution is essential as your business could be affected if your customers can not contact you, knowing who called with caller ID and voicemail and call forwarding has really help improve business outcomes.
Our business phone systems offer a superb range of features, such as:
- Call recording
- Call reporting
- Music or marketing messages whilst on hold
- Voicemail to email
- Conferencing
- Mobile app
We offer traditional PBX (Private Branch Exchange) which is an on-premise phone system, the PBX hardware is situated in your business premises and calls and the lines are carried over ISDN or SIP. We work with the market leading manufacturers such as Mitel or Avaya and cloud telephony using the internet to carry the voice services are delivered to a handset or desktop application with a headset. Jacob Telecom are proud to use the market leader in cloud telephony – Broadsoft.
Polycom VVX411 VoIP Telephone
The Polycom VVX 411 is mid-range professional VoIP Desktop Phone, with 12 lines and 3.5” colour LCD display, ensuring that it will be a perfect fit for secretaries, salespersons and executives alike. With 12 programmable buttons and 4-speed dial buttons, alongside its 320×240 display and 4-directional navigation buttons, the phone’s user interface is intuitive and easy-to-use.
What’s in your Polycom VVX411 VoIP Phone Package
NEW Polycom VVX411 VoIP Phone
NEW Polycom VVX411 VoIP Receiver
NEW Polycom VVX411 VoIP Base Stand
NEW Curly Cord
NEW Line Cord
If you have a large workforce but do not make many calls, an on-premise PBX is usually cost effective as you pay the cost of the Kit either upfront or on a lease then your utilise SIP which will give you low cost line rental and inclusive minutes. We work with both Mitel and Avaya the market leaders in telephone systems.
Hosted Telephony uses the internet to carry the voice calls, therefore there is no costly PBX to install and maintain you just pay for the user licence and handset all your minutes are included in the licence cost, a hosted system will use your existing LAN therefore no need to install extra data points, there are many benefits such as flexibility when you move office you simply take your handsets with you and plug in at the new office, as your number is in the cloud you take them with you, no need to change your phone number on your web site or business cards. You can work from anywhere so you are not tied to a physical location and you can take advantage of unified communications, instant messaging, presence, mobile applications. And with on demand access to change users, replace handsets, amend voicemail settings you are in control of your phone system.
SIP trunks enable your phone to send or receive calls, it uses your internet connection, SIP will replace ISDN and any business with a new or modern PBX can switch to SIP, we just need to know how many concurrent calls you make, if your business makes 10 concurrent calls you will need 10 channels. You will find SIP are lot cheaper than ISDN typically around 60% cheaper on line rental alone with calls charges the savings could be around 80%.
Video conferencing is a visual communication between two or more users, these user could be in different locations or even different countries as long as they have a decent internet connection, we have several options on video conferencing, we can provide Cisco’s communicator, Microsoft Teams, Webex
The benefits of using video conferencing are:
- Simplicity, you just schedule your meeting, invite the participants and start your video conference
- Cost savings, no expensive hotels and travel
- Productivity – you can have more meetings in less time
- Optimised attendance – more people will attend
We can provide cloud solutions or on-premise solutions using Polycom.
Jacobs Telecom is a carrier agnostic service provider, our independence enables our customers to enjoy freedom from any single provider and the technology restraints it inevitably brings, the benefit to you is we can offer you the best available connectivity solution at the best possible price, Our support team offer a unique approach towards ongoing network and service management by delivering a customer experience that is refreshingly different from the standards delivered today by most of the UK’s connectivity providers.
Change leased line to Fibre Ethernet for your business can provide you with a number of benefits including highly reliable, secure and fast data connectivity managed maintained and support by with one single accountable supplier as well as robust, end-to-end SLAs that include 24/7 UK based support. With circuit speeds from 10Mbps to 1Gbps includes a managed router and ADSL back up for resilience.
EFM (Ethernet first mile)
EFM service can give your business committed and upgradable bandwidth speeds as well as being inherently resilient ensuring business continuity. EFM is delivered in half the time of Fibre Ethernet, it doesn’t compromise quality or service levels and it is delivered using up to eight copper pairs with proactive monitoring.
Reliable and super-fast broadband for business
Jacobs Telecom offers a number of business broadband plans all designed to suit the needs of your business whether small or large. As a business communications specialist we can provide the right solution,
We are the experts
As a business communications specialist we will help you order the right connectivity solution for your business. We can also help reduce your connectivity costs through convergence – voice and data sharing the same connection
Finally a company you can trust
Our culture extends its technical and service ethos across a fully integrated managed services portfolio including:
- Connectivity – Superfast Broadband, Ethernet Circuits, and EFM
- MPLS VPN’s
- Point to Point Circuits
- SDWAN
- Mobile Broadband
Fibre to the Cabinet can give you great speeds at a very competitive prices . Jacobs telecom can offer 80mb download and 20 mb upload as well as 40mb download and 10mb upload options currently with free activation.
While normal fixed-line broadband is delivered through Ethernet cables, using routers, mobile broadband works a bit differently. It connects to a mobile network and sends data through 5G, 4G and 3G services – exactly the same as the internet you get on your mobile phone.
Mobile broadband can come in many forms:
- A dongle – which is a little thumb-sized device that plugs into the USB port of your computer and connects it to the internet.
- A personal Wi-Fi device – Also known as a mi-fi device, pocket Wi-Fi, or portable hotspot, this is a small gadget that acts as a mini router. Switch it on, and it’ll connect to 4G and broadcast Wi-Fi so you can hook up your computer, tablet, or phone while you’re on the go. See our
- Data-only SIM cards – Thesework exactly like SIM cards for your mobile phone, except they only have a data allowance with no calls or texts. Put one in the SIM card slot of certain iPads and tablets, and it’ll get it online.
The main advantage of mobile broadband is that it’s portable. Once you have a dongle or Wi-Fi device, you can take it wherever you want, and as long as you have 4G signal you can use the internet. For very, very light users who only want to use the internet to check email every now and then, it can even work out cheaper than a fixed-line broadband.
Looking for a business class mobile solution, if you have under 500 mobile you are better off working with a third party provider as opposed going direct as you will be valued as a customer and this is reflected in the service you receive, dedicated account management that as a conduit for your service, billing and upgrades.
- We work with the big 4, O2, EE, Vodafone and BT
- Mobile Internet solutions
- International Roaming
- MDM – Mobile Device Management
SIM Only – There is no such thing as a free handset, the cost is included in your line rental which is usually inflated, it is far more cost-effective to take out a SIM only deal and buy the handset yourself, the benefit is a shorter contract term and lower monthly rental.
Bespoke Tariff, offer off unlimited calls plans, shared pool data are high usage data plans, but no two customers are alike so what we can do is bespoke the tariff to meet your users individual usage requirements, we will require a copy of a recent bill and our number cruncher’s will analyse the bill and put forward to most cost-effective tariff for your business.
Some of our clients prefer to have handsets included and we can provide handsets from basic Nokia 105 to the latest Iphone and Samsung, there are two options pay upfront for the handset or include the cost in the monthly rental.
We work with the best and as we are not tied to one supplier we can offer impartial advice to make sure you get the right solution for your business.